Terms & Conditions

1.About these terms

These Terms & Conditions (“Terms”) apply when you visit our website, create an account, buy a membership or personal training package, or use the facilities of THF — The House of Fitness, 16/COM-9, Raibareli Rd, Sector 16, Vrindavan Colony, Lucknow, Uttar Pradesh 226029 (“THF”, “we”, “us”).

By buying a plan, signing up online, or entering the club, you agree to these Terms, our Privacy Policy, Refund & Cancellation Policy, and Health Disclaimer. If you do not agree, please do not use our services.

2.Eligibility and joining

• You must be at least 18 years old to buy a membership in your own name.
• Members under 18 need written consent from a parent or legal guardian, who accepts these Terms on their behalf and is responsible for their conduct.
• You must give accurate details when joining and keep your phone number, email, and emergency contact up to date.
• A valid photo ID may be requested at joining. New members complete an orientation before training unsupervised.

3.Plans, prices, and payment

• Prices are listed in Indian Rupees (₹) on our Membership page. Applicable taxes are shown at checkout or on your invoice.
• Online payments are processed securely by our payment gateway partner (UPI, cards, net banking). Payments at the front desk are also accepted.
• A plan starts on the activation date shown on your invoice and runs for the number of days in that plan (for example, 30, 90, 180, or 365 days).
• We may change published prices at any time. A change never affects a plan you have already paid for.
• Offers and discounts cannot be combined unless stated, and have no cash value.

4.Using your membership

• Memberships are personal and non-transferable. Sharing your access with anyone else may lead to suspension without refund.
• Check in on every visit using the method provided by the club.
• Guest passes included in your plan are for guests who accompany you, sign our guest form, and follow club rules. Unused guest passes do not carry over.
• Plan benefits (assessments, reviews, consults, workshops) must be used within the plan period and cannot be exchanged for cash.

5.Freeze, renewal, and expiry

• Freeze / pause is available on Half-Yearly (up to 15 days) and Annual (up to 30 days) plans. Requests must be made in writing at least 3 days before the freeze starts, in blocks of 7 days or more. Monthly and Quarterly plans do not include freeze days.
• We send renewal reminders 14 days and 3 days before your plan ends. Memberships do not renew automatically unless you choose to renew.
• Lapsed memberships restart at the current published price and may require a new orientation if inactive for more than 60 days.

6.Personal training

• PT packages can be added to any active membership and are sold separately.
• Sessions must be used within the package validity period, are non-transferable, and expire at the end of that period. Approved medical freezes may extend validity.
• Please give your trainer reasonable notice to reschedule. Late cancellations and no-shows may be counted as used sessions, as per the notice period your trainer shares with you.
• Trainer assignments may change because of availability; we will offer a trainer with similar expertise.

7.Club rules and conduct

To keep THF safe and respectful for everyone, members and guests must:

• Wear suitable gym clothing and clean, closed training shoes.
• Carry a towel, wipe equipment after use, and re-rack weights.
• Follow staff instructions and posted safety rules, and ask for a spot on heavy lifts.
• Treat everyone with respect. Harassment, abusive language, intimidation, or discrimination of any kind is not tolerated.
• Not photograph or film other members or staff without their consent. Cameras are never allowed in changing rooms or washrooms.
• Not bring or use alcohol, illegal drugs, or performance-enhancing substances on the premises, or train under their influence.
• Not sell products or provide paid coaching inside the club without written approval.
• Use lockers only during the visit; items left overnight may be removed.

8.Health and safety

You train at your own risk and are responsible for making sure you are fit to exercise. Tell our team about any medical condition, injury, or pregnancy before training, and stop immediately if you feel unwell. Please read our full Health Disclaimer.

9.Personal belongings

Please do not bring valuables to the club. THF is not responsible for loss, theft, or damage to personal property, including items in lockers, except where it is caused by our negligence.

10.Suspension and termination

We may suspend or end a membership, without refund, if a member seriously or repeatedly breaks these Terms or club rules, endangers others, damages property, or gives false information. Where reasonable, we will give a warning first. You can end your membership as described in our Refund & Cancellation Policy.

11.Club hours and changes

THF is open 24 hours a day, 7 days a week. Access may be limited on public holidays, for maintenance, or for reasons beyond our control. We may update class schedules, equipment, programs, and trainers from time to time, and will announce planned changes in advance wherever possible.

12.Photos and media

We may photograph or film events and general club areas for our website and social media. We will ask for your consent before featuring you in a way that identifies you. Transformation stories and testimonials are published only with your written consent, and you can ask us to remove them at any time.

13.Website and online account

• Keep your login details private. You are responsible for activity on your account; tell us immediately if you suspect unauthorised use.
• All content on this website, including text, logos, photos, videos, programs, and designs, belongs to THF or its licensors and may not be copied or reused without permission.
• Do not misuse the website, attempt to access other accounts or admin areas, or interfere with its security or operation.
• Links to third-party websites are provided for convenience; we are not responsible for their content or practices.

14.Limitation of liability

To the fullest extent permitted by law, THF is not liable for any indirect or consequential loss, or for injury, loss, or damage that results from your failure to follow these Terms, staff instructions, or medical advice. Our total liability for any claim relating to a membership is limited to the fees you paid for that membership.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under Indian law, including your rights under the Consumer Protection Act, 2019.

15.Indemnity

You agree to compensate THF for any loss, damage, or claim caused by your breach of these Terms, misuse of the facilities, or harm you deliberately or negligently cause to others.

16.Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any concern quickly. Subject to your statutory rights as a consumer, the courts at Lucknow, Uttar Pradesh have jurisdiction over any dispute.

17.Changes to these terms

We may update these Terms from time to time. The latest version is always on this page, and significant changes will be communicated to members. Changes do not apply retrospectively to fees you have already paid.