Refund & Cancellation Policy

1.Overview

This policy explains when you can cancel a purchase from THF — The House of Fitness and how refunds are handled. It applies to gym memberships and personal training (PT) packages bought online or at the club, and forms part of our Terms & Conditions.

2.48-hour cancellation window

If you cancel within 48 hours of purchase and have not checked in to the club, you will receive a full refund, minus any payment gateway charges.

3.After your plan is activated

Once the 48-hour window has passed, or once your plan is activated and you have used the facility, membership fees are non-refundable. Unused days, guest passes, and plan benefits cannot be refunded or exchanged for cash.

4.Medical cancellations

If a medical condition stops you from training, send us a note from a registered medical practitioner. Requests are reviewed case by case, and approved requests receive a pro-rated credit toward a future plan for the unused period.

5.Freeze instead of cancelling

Half-Yearly plans include up to 15 freeze days and Annual plans up to 30 freeze days. Ask in writing at least 3 days before the freeze starts, in blocks of 7 days or more. Monthly and Quarterly plans do not include freeze days, but you can speak to the front desk about short absences.

6.Personal training packages

PT packages are non-refundable and non-transferable. Sessions must be used within the package validity period and unused sessions expire at the end of it. Approved medical freezes may extend the validity period.

7.Failed, duplicate, or incorrect payments

If money was deducted but your plan was not activated, or you were charged twice or the wrong amount, contact us with the transaction reference. Once verified, the extra amount is refunded in full, with no deductions.

8.If we cannot provide the service

If THF has to close for an extended period (other than announced holidays or planned maintenance), we will extend your membership by the days lost. If THF closes permanently, we will refund the unused portion of your membership on a pro-rata basis.

9.How to request a cancellation or refund

Email thf.thehouseoffitness@gmail.com or visit the front desk with:

• Your full name and registered phone number
• Invoice number or transaction reference
• The plan or package you want to cancel and the reason
• For medical requests, the doctor’s note

We will confirm receipt within 2 working days.

10.Refund timeline

Approved refunds are processed within 7 working days to the original payment method. Your bank or card issuer may take a further 5–10 working days to show it in your account. Payments made in cash at the club are refunded by bank transfer or UPI.

11.Delivery of services

THF sells services, not physical goods, so nothing is shipped. Online purchases are confirmed by email or WhatsApp and in your member dashboard, and your membership is activated at the club or on the start date shown on your invoice.